Privacy Policy

1. Introduction

We value the protection of your personal data. This Privacy Policy explains how we collect, process, store, and protect personal information when you use our website, contact us, or interact with our association. We comply with the Swiss Federal Act on Data Protection (DSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

 

2. Data Controller

Viscenda
Erfinderstrasse 1
4600, Olten, SO
Switzerland
contact@viscenda.com

If you have questions about data protection, you may contact us at any time.

For all privacy‑related matters, including deletion requests, data access requests, or questions about this Privacy Policy, please contact our dedicated privacy address:

privacy@viscenda.com

3. Personal Data We Collect

3.1 Data collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Date and time of access

  • Browser type and version

  • Operating system

  • Referrer URL

  • Pages viewed

  • Technical logs for security and performance

These data are required to ensure the proper functioning and security of our website.

3.2 Data you provide to us

We collect personal data that you voluntarily provide through:

  • contact forms

  • login or registration processes

  • email communication

  • WhatsApp messages

  • SMS or phone calls

  • membership applications

  • working with or for the association

  • participation in events

This may include:

  • full name

  • email address

  • phone number

  • postal address

  • payment information (e.g., bank details, transaction confirmations)

  • application documents (CV, motivation letter, certificates)

  • “Personalblätter / Personalstammblätter”

  • any other information you choose to share with us

 

4. Payment Data

If you make payments (e.g., membership fees, event tickets, donations), we may process:

  • payment confirmations

  • transaction details

  • billing information

We do not store credit card numbers on our servers. Payments are processed through secure third‑party providers.

5. Communication via WhatsApp, Email, or Phone

If you contact us via WhatsApp, email, or phone, we process the data you provide for the purpose of responding to your inquiry or managing your relationship with the association.

WhatsApp messages are subject to WhatsApp’s own privacy policies.

6. Storage of Documents and Member Data

Applications, personal records (“Personalblätter / Personalstammblätter”), and internal documents may be stored using Microsoft Office services as well as our own infrastructure, including:

Microsoft 365 Services

  • Microsoft OneDrive

  • Microsoft SharePoint

  • Microsoft Outlook

  • Microsoft Teams

Viscenda Infrastructure & Hosting

  • Viscenda web servers

  • Stellar Hosting

  • cPanel and Roundcube

  • Viscenda social media accounts (for communication‑related data only)

These services are hosted in secure data centers and follow industry‑standard security measures, including access controls, encryption, and regular security reviews.

 

8. Use of Third‑Party Services

We may use trusted third‑party providers for:

  • website hosting

  • analytics

  • email delivery

  • payment processing

  • cloud storage (Microsoft 365)

These providers may process personal data on our behalf under strict confidentiality agreements.

9. Sharing of Personal Data

We do not sell or share personal data with third parties unless:

  • it is required by law

  • it is necessary for fulfilling our association’s activities

  • you have given explicit consent

  • we use trusted service providers (e.g., Microsoft, hosting providers)

10. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • membership administration

  • communication

  • event management

  • financial documentation

  • legal and regulatory obligations

Application documents and member records

Certain documents — such as applications, “Personalblätter / Personalstammblätter,” internal records, and administrative files — may be stored for an extended or indefinite period when required for:

  • long‑term membership administration

  • historical or archival purposes

  • legal compliance

  • internal documentation needs

If you request deletion of your personal data, we will review whether any legal or operational obligations require us to retain specific documents. All data that is no longer required will be deleted or anonymized.

11. Data Security

We implement appropriate technical and organizational measures to protect your data from:

  • unauthorized access

  • misuse

  • loss

  • alteration

These measures include encrypted communication, secure storage, restricted access, regular cybersecurity reviews, and enforced two‑factor authentication (2FA) for members who work with sensitive data.

 

12. Your Rights

You have the right to:

  • request information about your stored data

  • request correction of inaccurate data

  • request deletion of your data (unless legal obligations prevent this)

  • withdraw consent for data processing

  • request data portability (where applicable)

To exercise your rights, please contact our dedicated privacy address:

privacy@viscenda.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version is always available on our website.

14. Contact

For general inquiries: contact@viscenda.com

For privacy‑related matters: privacy@viscenda.com